The general and other terms and conditions of the website are set by the operator, Nal Husić s.p., who is also the manufacturer of the products and is responsible for all published content and the execution of orders in accordance with the published general terms and conditions.

The technical administrator of this website and the data related to it is also the company SGEEK – web solutions, Jadranka Smiljić s.p., Badovinčeva ulica 4, 3270 Laško,

Your access to and use of this website is governed by these terms and conditions. And by accessing the Website, you acknowledge that you have read and agree to be bound by these Terms and Conditions.

Nal Husić s.p. reserves the right to change or amend these General Terms and Conditions without notice. The Company is also under no obligation to update the content of this website, but may modify and/or supplement it at any time and without prior notice.

The information on this website is for informational purposes only, and Nal Husić s.p. assumes no responsibility for any errors in the content or the correctness and accuracy of the information published, which may be due to timing discrepancies, input errors or other unforeseeable causes.

This website and all its elements are the intellectual property of Nal Husić s.p. and are protected by the Copyright and Related Rights Act and may not be reproduced or used without the written consent of the owner. The content of the website may not be used for any purpose other than the user’s personal viewing. In the event of abuse, the user shall be held criminally and materially liable.

By using the website and all the elements and functions provided by the website, you, as a user, are deemed to have read and fully accepted the General Terms and Conditions of Use. The General Terms and Conditions of Use apply to all uses of the Website and to all forms of interactive communication made possible by the Website.

Nal Husić s.p. reserves the right to pursue all legal remedies and rights in the event of a breach of these terms and conditions, including the right to block access to the website from a particular web address.

The General Terms and Conditions of the website have been drawn up in accordance with the Consumer Protection Act (ZVPot-UPB2), the Personal Data Protection Act (ZVOP-1), based on the recommendations of international e-commerce codes and the recommendations of the Chamber of Commerce and Industry.

The website (hereinafter referred to as the “Shop”) is operated by the company Nal Husić s.p., Šifrerjeva ulica 24, 1000 Ljubljana, registered number: 7202091000, which is a provider of e-commerce services (hereinafter referred to as the “Provider” or “Seller”).

The Terms and Conditions describe the operation of the online shop, the rights and obligations of the buyer and the shop, and the business relationship between the provider and the buyer.

The user (hereinafter also referred to as the “Buyer”) of the Online Shop is bound by the General Terms and Conditions in force at the time of purchase (placing an online order). The Buyer shall be specifically reminded of the General Terms and Conditions each time he places an order and shall acknowledge his familiarity with them by placing the order.

You can download a pdf version of the General Terms and Conditions here.



Nal Husić s.p.

Šifrerjeva ulica 24

1000 Ljubljana

031 292 398


IBAN: SI56 3000 0002 5182 691


Registration number: 7202091000

Tax number: 91463165 (I am not subject to VAT)


Registration authority: the AJPES, Kranj Branch Office. Registration with the registration authority under number: 316-05-05752-2016/2, dated 1.1.2017



The Supplier undertakes to provide the following information to the Buyer at all times:


  • the identity of the company (name and registered office, registration number),
  • contact details that allow the user to communicate quickly and efficiently (email, phone),
  • the essential features of the goods or services (including after-sales service and guarantees),
  • availability of items (every item or service offered on the website should be available within a reasonable time),
  • the conditions for delivery of the goods or performance of the service (method, place and time of delivery),
  • clearly and unambiguously set prices (it must be clear whether they already include tax and transport costs),
  • method of payment and delivery,
  • the time validity of the offer,
  • the period within which the contract can still be withdrawn from and the conditions for withdrawal (it must be clear if and how much it costs the buyer to return the goods),
  • an explanation of the complaints procedure, including full details of the contact person or customer service.



Due to the nature of doing business online, the offers and prices in the online shop can be updated and changed frequently and quickly.


  • VAT is not included in the price of the product or service under 1. paragraph 94. Art.
  • All prices in the online shop are the prices of the products and do not include shipping costs.
  • All prices in the online shop are published in euros (EUR) and are valid until cancelled.
  • Prices are valid at the time the order is placed and have no predefined validity (the supplier reserves the right to change prices).
  • The price applies to all users of the online shop. The visitor becomes a user or. a customer registering as a member of the online shop or as a guest of the online shop once.


The price is valid in the case of payment by the payment methods listed below, under the conditions set out above.


If the price information is incorrect or if the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase.


Discounts, promotional codes, etc. are not cumulative. Gift vouchers and promotional codes cannot be exchanged for cash.


  1. ORDER

The purchase contract between the provider and the buyer is concluded at the moment when the provider confirms the order (the buyer receives an e-mail with the status Order accepted). From that moment on, all prices and other conditions are fixed and apply to both the supplier and the buyer.

The Buyer is the person whose details are given at the time the order is placed. It is not possible to change the customer’s details at a later date.


Purchase contract or. the first email about the status of the order is stored electronically on the provider’s server.



The provider offers the following payment methods:


  • Payment by invoice transfer to the tenderer’s TRR.


The delivery service has a maximum delivery period of 8 working days from the date of payment.


The Supplier reserves the right to a longer delivery time, as it is bound by the supply of materials and workmanship of other manufacturers, companies or craftsmen for the production of the items.


If the product is not dispatched within 8 working days, you will be informed in writing by email or by phone. If you are not happy with a longer delivery time, you can let us know at any time by email or phone and we will try to resolve matters to our mutual benefit.

Delivery for the online shop is carried out by Posta Slovenije, delivery costs are paid by the provider.


  • The Supplier reserves the right to choose another delivery service if it will fulfil the order more efficiently and in accordance with the price/shipping cost as stated at the time of the order.
  • The terms and conditions and the packaging and delivery charges apply only within the Republic of Slovenia.
  • No goods are dispatched on Saturdays, Sundays or public holidays.
  • In the event that the Supplier dispatches the ordered products on time, the Supplier shall not be liable for the delivery time exceeded by the delivery service.
  • Delivery is made to the address provided by the user at the time of registration or order. If no one is at the address at the time of delivery, the delivery person will leave a notification of the arrival of the parcel or. an attempt to surrender the goods.


For further information, please contact



The delivery charge is payable by the supplier.



Upon payment for the ordered products, the supplier sends the invoice in pdf format to the customer’s e-mail address. The invoice breaks down the price and all costs related to the purchase. It is the Buyer’s responsibility to verify the accuracy of the information before placing an order. We do not take into account any subsequent objections to the correctness of the invoices.


  1. HELP

All products are handmade in Slovenia, so stock is limited. If the product is out of stock, the buyer will be informed by email of a possible longer delivery time. If the buyer agrees.


For further information, please contact



Shopping in the online shop is 24 hours a day, every day of the year.



Select a product or service on the website. Once you have selected the product/service, click on the “Add to basket” link. The system will notify you that the product has been successfully added to your basket. To complete your purchase, click on the “Show basket” link, where you will see your basket and what you have selected. At this stage, you can remove an item from your basket by clicking on the cross (x). You can also select the quantity of products. If you are removing or adding anything, click on the “Update basket” button. You can then proceed by clicking “Continue to checkout”.



On the website, there is a shopping basket icon in the top right corner of the page.By clicking on the icon, the customer will be shown the products that he/she has added to the shopping basket while browsing the online shop. To remove a product from the shopping basket, the customer must click on the basket icon and the “remove” cross.



After clicking on the “Proceed to checkout” button, you will be taken to a page where you need to fill in the necessary fields to complete your order.

  • Delivery address: please fill in the contact details requested (first name, last name, e-mail address, address, city, postcode and telephone number). This is the information we need to confirm and complete your order and deliver the product. You can create a user account and have your details saved for your next order.
  • Method of payment: by pre-invoice by transfer to the Tenderer’s TRR
  • Order overview: shows the products/services you have added to your shopping basket while browsing the online shop. Next to it is the price of the product/service, and the total cost to be paid.
  • Before placing an order, you agree to the Terms and Conditions.
  • Confirm your order by clicking on the “BUY NOW” button.



After placing your order, you will receive an email notification that your order has been accepted, your order details and payment information.

The order will be processed when the inflow is visible in the TRR account of Nal Husić s.p.. Payment must be made no later than two days from the date of the order, failing which the order will be terminated as unsuccessful.

Upon receipt of payment, the time limit for delivery of the services starts to run up to a maximum of 8 working days. For other products, the delivery time is 3-5 working days.

The Supplier may call the Buyer’s contact telephone number to verify the information or to ensure the accuracy of the delivery.

You will be kept up to date on the delivery of the goods by email.



The procedure is exactly the same as for natural persons, except that the company name and tax number are entered at the end of the purchase. The same payment options apply.


I am always available for any questions or assistance, including by e-mail


The buyer has the right to withdraw from the contract in writing within 14 days of receipt of the goods, without having to give a reason for his decision. The Buyer shall notify his/her withdrawal to the contact address


The Buyer does not have the right to withdraw from the contract in the case of goods which have been made to the Buyer’s order and have been customised to the Buyer’s personal needs and are therefore not suitable for return. Or a product that has already been used and is not suitable for resale for hygiene reasons. The Buyer may inspect and test the Products to the extent strictly necessary to establish the factual situation. Testing the goods in a way that deviates from the above is considered as use of the goods, which means that the buyer loses the right to withdraw from the contract.


The Buyer must return the goods or products to the Company no later than 14 days after the written notification of withdrawal from the purchase of the goods, bearing the direct costs of the return. The buyer shall return the goods to Nal Husić s.p., Šifrerjeva ulica 24, 1000 Ljubljana.

Returned products must be undamaged, unused, in their original packaging and unchanged in quantity, unless the products have been destroyed, lost or reduced in quantity through no fault of the Buyer.

A return is considered on time if it is made within the prescribed time limit. The refund must be accompanied by a copy of the order.


If the postal package with which the Buyer received the products ordered is physically damaged, missing contents or shows signs of opening, the Buyer must initiate the complaint procedure with the delivery service.


Upon receipt of the goods, the supplier shall return to the buyer all payments made (purchase price) as soon as possible or as soon as possible after the goods are received. no later than 14 days after receipt of the buyer’s cancellation notice. The trader may withhold payment until he receives the returned goods or until the buyer sends proof that he has sent the goods back, whichever comes first.


The cost to be borne by the Buyer in connection with the withdrawal from the order is the direct cost of returning the goods. We do not accept ransom shipments.


In the case of an off-premises contract, where the goods are delivered to the home at the time of conclusion of the contract, the seller will take delivery of them at his own expense on any return, if the nature of the goods means that they cannot be returned in the normal way by post.


In the event of withdrawal from a contract where a discount, discount code or promotional code has been redeemed, these funds will be taken into account as a discount and will not be refunded to the customer. Only the amount paid will be refunded. The gift voucher shall be treated as a means of payment upon withdrawal and returned to the buyer as a gift voucher.


In order to ensure the accuracy and timeliness of refunds and to keep records of payments, refunds shall be made to the Buyer exclusively by crediting the Buyer’s transaction account. Refunds cannot be made in cash.


The return of the goods received to the tenderer within the withdrawal period shall be deemed to be a communication of withdrawal from the contract.


The withdrawal form for products/services is available here.


The Provider reserves the right to refuse goods to a Buyer who abuses the right of withdrawal in accordance with 43.č of the Consumer Protection Act.


The right to a refund, warranty, material defects and incorrectly provided services is regulated in more detail by the Consumer Protection Act.



When returning products from Nal Husić s.p., you must enclose a withdrawal form, which you can send to Please include a copy of the invoice and photos of the product.


The address for sending products to the tenderer is Nal Husić s.p., Šifrerjeva ulica 24, 1000 Ljubljana.


Shipping costs are borne by the buyer, so we recommend that you use a delivery service that can track the shipment and that you prepare the products properly for transport, as we are not responsible for any damage during delivery and it is considered your fault. We do not accept ransom shipments.




  • If the product does not have the characteristics necessary for its normal use or circulation,
  • If the product does not have the characteristics necessary for the specific use for which the buyer is buying it, which were known or should have been known to the seller,
  • If the product does not have the characteristics and qualities that were expressly or tacitly agreed or prescribed,
  • If the seller hands over an item that does not match the sample or model, unless the sample or model was shown for information purposes only.



Suitability of the product or. goods for normal use shall be judged by reference to normal goods of the same type and taking into account any representations made by the seller or the manufacturer about the characteristics of the goods, in particular by means of advertising, the presentation of the product or indications on the goods themselves.



  • The Buyer shall notify the Seller of any material defect within two months of the date on which the defect was discovered.
  • The buyer must describe the defect in more detail in the defect notification and give the seller the opportunity to inspect the item.
  • The consumer can either notify the seller of the defect in person, with a receipt from the seller, or send it to the shop where the item was sold. the product purchased, or to the seller’s agent with whom the contract was concluded.



  • The Seller is not liable for material defects in the goods which appear after two years have elapsed since the goods were delivered.
  • If the subject of the contract between the seller and the consumer is a second-hand item, the seller is not liable for material defects in the goods that become apparent after one year has passed since the item was handed over.



A Buyer who has duly notified the Seller of a material defect shall be entitled to require the Seller to:

  • remedy a defect in the goods; or
  • refund a proportion of the amount paid in proportion to the defect; or
  • replace the defective goods with new, faultless goods; or
  • refund the amount paid.


The consumer’s rights expire at the end of two years from the date on which he/she informed the seller of the material defect.


A defect in the item is deemed to have existed at the time of delivery if it occurs within six months of delivery.


The supplier shall reply in writing to the buyer’s request no later than eight days after receipt of the request, if the defect is disputed.


If the Supplier destroys or loses a product that has been given to him for repair, maintenance or finishing, he must, at his option, deliver a new identical product to the Buyer within eight days, or immediately pay the Buyer compensation equal to the retail price of the new product.


The complaint is valid upon presentation of the original invoice, delivery receipt and completed form.


In the event of an approved claim for material defect, the Buyer is also entitled to reimbursement of any delivery costs incurred in the case of an online purchase.


More specifically, the right to claim for material defects is governed by the Consumer Protection Act.



The Provider shall use its best endeavours to ensure that the information published in the Online Shop is up-to-date and correct. In the event that the characteristics of the products and/or services, their availability and price change before the provider corrects the information on the website, the provider will inform the customer of the change and allow him/her to cancel the order or replace the product/service ordered.


The supplier endeavours to provide accurate photographs of the products for sale, but all photographs should be taken as symbolic. Photographs are not guarantees of product characteristics.


The tenderer has the option to withdraw from the contract only if a manifest error is detected (Art.46 CC). An obvious defect is a defect in the essential characteristics of the product and any error which, according to the custom of the trade or the intention of the parties, is considered to be decisive and which, if known by the supplier, would not have been acknowledged or the contract concluded. This includes obvious pricing errors.


The Provider shall not be liable for any physical damage, destruction or loss of the consignment from the moment the consignment containing the products ordered is delivered to the post office or delivery service, or if the contents of the consignment are missing or if the consignment shows signs of opening. In these cases, the Buyer must initiate a complaint procedure with the delivery service. In the event of damage to a Shipment, he/she shall do so by taking the Shipment to the nearest delivery service control point in the same condition as received, without adding or removing anything, and completing a claim report. The Supplier will work with the delivery service to ensure that the complaint is resolved as soon as possible.


The use of the online content, services and products of Nal Husić s.p. is solely at your own risk. The Provider shall not be liable for any improper use of the Products, Services and/or other Content, and for any failure to follow the instructions for use of the Products or Services.


The products and services mentioned and presented on the site and in the shop are not a substitute for traditional treatments or therapeutic approaches. The products are not a substitute for visiting doctors, specialists, psychotherapists and other professionals.


The Provider reserves the right to change the Terms and Conditions at any time and in any manner, for any reason and without prior notice.


The provider is not liable for typing errors.




The online shop (Nal Husić s.p.) respects your privacy and complies with the legislation (Personal Data Protection Act ZVOP-2, Official Gazette of the Republic of Slovenia No. 94/07 and GDPR), therefore we implement all activities on the website to protect and ethically handle your personal data.


The Provider undertakes to protect the confidentiality of personal data and the privacy of the Users or. customers of the online shop. The personal data collected will be used solely for the purpose of providing the services offered by the provider (Nal Husić s.p.). The Provider respects the confidentiality of personal data and the privacy of the users of the online shop and will take all necessary measures to protect them from any breach and abuse.


All personal data collected will be handled by the website provider in accordance with national and international regulations and in accordance with the European General Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data.



The Provider shall use appropriate technological and organisational means to protect the transmission and storage of personal data, orders and payments. The purchase contract (order) is stored electronically on the provider’s server. The Provider will use the Personal Data solely for the purposes of fulfilling the order and other directly related activities and for the necessary communication to complete the order.


For the purposes of providing the services offered by the Provider, the Provider collects, manages, processes and stores the following user data:


  • first and last name,
  • delivery address,
  • company or. the name of the legal entity and the tax number (if the user is a legal entity),
  • email address,
  • a contact telephone number,
  • your country of residence,
  • other information that the user voluntarily enters in the form in the online shop,
  • other information that the user voluntarily adds subsequently in his/her profile,
  • the date and time of access to the website,
  • the IP number or address from which the customer accesses the website.


We are not responsible for the correctness, completeness or up-to-dateness of the data entered by the user. All of the above data is stored on the provider’s server.


Should the Provider cease the described purposes for which the personal data are stored and processed, the Provider will immediately and effectively delete the databases whose purpose has ceased.


The legal basis for the processing of personal data is in the case of an order (distance purchase contract), which means that the customer agrees to personal consent to the processing of the data.

Personal data is processed for the purpose of communication by e-mail, SMS or telephone for the purpose of processing an order, answering a customer’s question or enquiry. In the case of consent to the notification of new offers on the website, personal data is processed for the purpose of notification by e-mail. The IP address and the date and time of your visit to the website are processed to prevent abuse.


If you have given your consent to be informed about news on the website, we will keep your e-mail address permanently or until you withdraw it. The personal data entered in the order are stored for as long as the provider (Nal Husić s.p.) and the individual can assert legal claims against each other on the basis of the concluded contract, or for five years from the termination of the contract. After the retention period, we delete personal data effectively and permanently.


The provision of personal data is voluntary, the customer/individual is not obliged to provide personal data, but if he/she does not provide it, he/she cannot receive the goods, services or the answer to his/her question and information about the news on the website. The information to be provided is specified in each online form.



The Provider is obliged to protect the personal data of the users of its online shop in accordance with the regulations governing the protection of personal data. Under no circumstances will the Provider, without the express permission of the User or the User’s agent,. provided the buyer with personal or. other data to a third party or will not allow a third party to have access to your personal data or to. other data of the user, unless the user is required to do so by the public authorities or if such an obligation is laid down by law.

The user/buyer may unsubscribe from receiving the newsletter at any time.

The provider accepts no liability in the event of any “hacking” of the computer system.



All persons employed by the Provider, whether on a regular or a fee-paying basis, who have access to personal data or to the personal data of the Provider. other data of users, are aware of the duty to protect personal and other data and are obliged to comply with these provisions on the protection of the confidentiality of personal data and the privacy of users of the online shop. The duty to protect personal data or. other data is valid for an unlimited period of time, even after the termination of the relationship with the provider.


The delivery service (e.g. Post of Slovenia, GLS, DPD, etc.) will only be provided with the information necessary for the delivery of the products purchased in the online shop.


We do not pass on the personal data of website users to unauthorised persons. The data are provided exclusively to persons who carry out certain data processing tasks on the basis of a written contract with the online shop or the company Nal Husić s.p..


The contractors to whom we provide personal data are:

  • Technical support (Jadranka Smiljić s.p.)

Contractors may only process personal data within the scope of the instructions of and may not use it for other purposes.

The website and its operators do not transfer personal data to third countries (outside the European Economic Area – EU member states plus Iceland, Norway and Liechtenstein) and international organisations, except to the USA. All contractors in the US are part of the Privacy Shield programme.



By using the services on the website and by directly clicking on the “I agree to the terms and conditions” box prior to purchase, the user undertakes to voluntarily, explicitly and unambiguously accept the General Terms and Conditions and to authorise the processing of his/her personal data solely for the purposes of this order, in accordance with the General Terms and Conditions and the consumer protection regulations (also covered by the European General Data Protection Regulation 2016/679) and the international codes of conduct for online and electronic commerce.



By registering and/or placing an order on the website, the Customer expressly agrees that the Provider may also use the personal data obtained (name and surname, residential address, e-mail address and any other data provided by the Customer to the Provider for the purpose of order fulfilment) for direct marketing purposes through all advertising channels used by the Provider, as well as for the purposes of statistical and market analysis, marketing profiling and segmentation related to direct marketing.


Each Customer must also expressly consent to the Provider’s direct marketing by e-mail (in the form of a newsletter) when registering and/or placing an order on the Website by ticking the “Sign up for the newsletter” box. Otherwise, the customer will not receive direct marketing via email and will not be informed in advance of the provider’s online promotions and other relevant content.



Each customer may withdraw consent to the processing of personal data at any time by notifying or by clicking on the unsubscribe command within each marketing message.

The Provider will comply with the Customer’s request and delete the Customer’s purchase history (all past orders and all related data) and/or remove the Customer from the newsletter mailing list (if the Customer is subscribed to the newsletter). There is no cost to the buyer.



The Buyer may at any time request Nal Husić s.p. to:

  • Confirm whether personal data is being processed in relation to it.
  • Access to personal data and other personal data about the customer (purpose of processing, types of personal data, users to whom personal data have been or will be disclosed).
  • One free copy of your personal data in a format of your choice. If the request is made by e-mail and the individual does not request otherwise, a copy shall be provided electronically. We may charge a reasonable fee, taking into account costs, for additional copies requested by the individual.
  • Correction of inaccurate data.
  • Restriction of processing where:
  1. the customer or the individual contests the accuracy of the personal data for a period which allows the controller and the provider to verify the accuracy of the personal data.
  2. The processing is unlawful and the individual objects to the erasure of the personal data and instead requests a restriction on its use.
  3. The provider Nal Husić s.p. no longer needs the data for the purposes of the processing, but the data subject needs them to assert or defend legal claims.
  • Erasure of all personal data (right to be forgotten) if the conditions set out in Article 17. Article 5 of the General Data Protection Regulation. In particular, where the data subject withdraws consent to the processing of personal data.
  • The extraction of personal data in a structured, commonly used and machine-readable format, with the right for the data subject to transmit the data to another controller without being hindered by the original controller.
  • Termination of the use of personal data for direct marketing purposes.
  • That the individual is not subject to a determination based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her. If the assumptions set out in Article 22 are met. General Data Protection Regulation.
  • The right to lodge a complaint against the controller with the Information Commissioner if he/she considers that the processing of his/her personal data infringes the General Data Protection Regulation. Any individual may, at any time, lodge a complaint with the supervisory authority – the Information Commissioner in the Republic of Slovenia, the Information Commissioner, Zaloška 59, 1000 Ljubljana,, in the event that he or she considers that any of his or her rights with regard to the protection of his or her personal data have been violated by the Provider.
  • The Provider undertakes to make it possible to delete and forget the User’s personal data. The request must be addressed with a proposal for erasure of the personal data. The exercise of the buyer’s rights shall be ensured without immediate delay and shall in any event be carried out within one month of receipt of the request.


You can find out all about the new European Regulation (GDPR), which governs your and our rights regarding the use of your data, on the European Commission’s website.



The website or shop is the exclusive property of Nal Husić s.p.. We reserve all rights and any communication of information from the websites within is only permitted with the written consent of the owner, as the websites may contain information whose copyright is attributable to third parties. All infringers of copyright law will be prosecuted.


All text, graphics, sound files, animations, videos and their derivatives on this site are subject to copyright and other intellectual property protection. These items may not be copied for commercial use or distribution, nor may they be modified or republished on other websites.



The Provider complies with applicable consumer protection legislation. He takes every complaint and complaint very seriously, as customer satisfaction is of the utmost importance to him.

It will make every effort to fulfil its duty to establish an effective system for handling complaints, which can be submitted by email to or by letter to the company’s head office. The complaint procedure is confidential. Within 5 working days, the buyer will be acknowledged that the supplier has received the complaint and informed how long the complaint will take to be processed. The buyer will be kept informed of the progress of the procedure for the duration of the procedure.


The Provider is aware that an essential feature of consumer litigation, at least as far as judicial settlement is concerned, is the disproportion between the economic value of the claim and the costs incurred in settling the dispute itself. This is also a major obstacle to consumers bringing a dispute before the courts. Therefore, the Provider shall use its best endeavours to resolve any disputes amicably. If the dispute cannot be resolved, the Ljubljana court shall have jurisdiction to settle the dispute.


In accordance with the legal norms, the Provider does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer may bring under the Act on the Out-of-Court Settlement of Consumer Disputes,


A shop which, as a provider of goods and services, facilitates online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the Online Consumer Dispute Resolution Platform (ODRP). The platform is available to consumers here:

These rules are based on the Law on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.


General Terms and Conditions valid from 27.4.2021


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